Bug Status and Resolution

 

The status and resolution fields define and track the life cycle of a bug.

• The status field indicates the general health of a bug. Only certain status transitions are allowed.
• The resolution field indicates what happened to this bug.

Status:

UNCONFIRMED

This bug has recently been added to the database. Nobody has validated that this bug is true. Users who have the "canconfirm" permission set may confirm this bug, changing its state to NEW. Or, it may be directly resolved and marked RESOLVED.

 

NEW

This bug has recently been added to the assignee's list of bugs and must be processed. Bugs in this state may be accepted, and become ASSIGNED, passed on to someone else, and remain NEW, or resolved and marked RESOLVED.

 

ASSIGNED

This bug is not yet resolved, but is assigned to the proper person. From here bugs can be given to another person and become NEW, or resolved and become RESOLVED.

 

REOPENED

This bug was once resolved, but the resolution was deemed incorrect. For example, a WORKSFORME bug is REOPENED when more information shows up and the bug is now reproducible. From here bugs are either marked ASSIGNED or RESOLVED.

No resolution yet. All bugs which are in one of these "open" states have the resolution set to blank. All other bugs will be marked with one of the following resolutions.

 

RESOLVED

A resolution has been taken, and it is awaiting verification by QA. From here bugs are either re-opened and become REOPENED, are marked VERIFIED, or are closed for good and marked CLOSED.

 

VERIFIED

QA has looked at the bug and the resolution and agrees that the appropriate resolution has been taken. Bugs remain in this state until the product they were reported against actually ships, at which point they become CLOSED.

 

CLOSED

The bug is considered dead, the resolution is correct. Any zombie bugs who choose to walk the earth again must do so by becoming REOPENED.

 

Resolution:

FIXED

A fix for this bug is checked into the tree and tested.

 

INVALID

The problem described is not a bug.

 

WONTFIX

The problem described is a bug which will never be fixed.

 

DUPLICATE

The problem is a duplicate of an existing bug. Marking a bug duplicate requires the bug# of the duplicating bug and will at least put that bug number in the description field.

 

WORKSFORME

All attempts at reproducing this bug were futile, and reading the code produces no clues as to why the described behavior would occur. If more information appears later, the bug can be reopened.

 

MOVED

The problem was specific to a related product whose bugs are tracked in another bug database. The bug has been moved to that database.

 

Importance

The importance of a bug is described as the combination of its priority and severity, as described below.

 

Priority

This field describes the importance and order in which a bug should be fixed. This field is utilized by the programmers/engineers to prioritize their work to be done. The available priorities range from P1 (most important) to P5 (least important).

 

Severity

This field describes the impact of a bug.

Blocker
Blocks development and/or testing work

Critical
crashes, loss of data, severe memory leak

Major
major loss of function

Normal
regular issue, some loss of functionality under specific circumstances

Minor
minor loss of function, or other problem where easy workaround is present

Trivial
cosmetic problem like misspelled words or misaligned text

Enhancement
Request for enhancement

Platform

This is the hardware platform against which the bug was reported. Legal platforms include:

• All (happens on all platforms; cross-platform bug)
• Macintosh
• PC

Note: When searching, selecting the option "All" does not select bugs assigned against any platform. It merely selects bugs that are marked as occurring on all platforms, i.e. are designated "All".

 

Operating System

This is the operating system against which the bug was reported. Legal operating systems include:

• All (happens on all operating systems; cross-platformbug)
• Windows
• Mac OS
• Linux

Sometimes the operating system implies the platform, but not always. For example, Linux can run on PC and Macintosh and others.

 

Assigned To

This is the person in charge of resolving the bug. Every time this field changes, the status changes to NEW to make it easy to see which new bugs have appeared on a person's list.

The default status for queries is set to NEW, ASSIGNED and REOPENED. When searching for bugs that have been resolved or verified, remember to set the status field appropriately.